Lilongwe Airport
Lumbadzi, Lilongwe, Malawi

Passenger Customs Service

Airport Developments Limited (ADL) takes pride in offering comprehensive passenger customs services at all our airports. Our commitment to efficiency, security, and customer satisfaction ensures a seamless customs experience for travelers.

Scope of Services:

  1. Customs Clearance: ADL facilitates smooth customs clearance processes for inbound and outbound passengers. Our trained customs officers ensure compliance with all relevant regulations while expediting the clearance process.
  2. Duty-Free Shopping: We provide a diverse range of duty-free shopping options for passengers, adhering to customs regulations. Our duty-free shops offer an array of products, including cosmetics, electronics, alcohol, and luxury items, allowing passengers to shop conveniently before their departure or upon arrival.
  3. Customs Assistance: ADL offers personalized assistance to passengers requiring guidance or support with customs procedures. Our knowledgeable staff members are available to answer queries, provide assistance with customs declarations, and ensure passengers understand their obligations.
  4. Security Screening: In collaboration with customs authorities, ADL conducts rigorous security screening procedures to detect and prevent the smuggling of prohibited items or contraband. Our advanced screening technologies and trained personnel contribute to maintaining the safety and security of our airports.
  5. Customs Information Center: ADL operates a dedicated customs information center where passengers can access relevant information regarding customs regulations, prohibited items, and duty-free allowances. This resource ensures that passengers are well-informed and prepared for their customs clearance process.

In conclusion, at ADL airports, we are committed to delivering exceptional passenger customs services that prioritize efficiency, compliance, and customer satisfaction. Our dedicated team, advanced technology, and focus on security ensure a seamless customs experience for travelers, contributing to the overall success of our airports.

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